Limited Manufacturer Warranty
At GCDI2020, we stand behind the quality of our products. This limited warranty is provided to the original purchaser to ensure your peace of mind and the long-term performance of your purchase.
1. Coverage & Duration
This warranty covers manufacturer defects in materials and workmanship under normal residential use.
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Arm Pads: 1-Year Limited Warranty from the date of purchase.
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Chair Cylinders: 2-Year Limited Warranty from the date of purchase.
2. Warranty Exclusions
This warranty is strictly limited to manufacturing defects. The warranty is void if the product has been subject to:
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Improper Installation: Damage caused by incorrect assembly or failure to follow provided instructions.
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Misuse or Abuse: Any use of the product beyond its intended purpose or exceeding weight capacities.
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Physical Damage: Accidental damage, including drops, spills, or punctures.
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Modification: Any unauthorized alterations or repairs made to the original product.
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Normal Wear & Tear: Expected deterioration from daily use, such as scuffing, fading, or minor flattening of padding over time.
3. Shipping & Returns
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Initial Cost: The buyer is responsible for all shipping costs associated with returning the item for inspection.
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Reimbursement: If the claim is confirmed as a manufacturer defect upon inspection, [Your Business Name] will reimburse the return shipping costs to the buyer.
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No Defect Found: If no manufacturer defect is found, or if the warranty is voided due to the exclusions above, shipping costs will not be reimbursed, and the customer will be responsible for return shipping to receive their item back.
4. How to Submit a Claim
To initiate a warranty claim, please email us at jaguilar@gcdi2020.com with the following information:
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Proof of Purchase: Your original order number or receipt.
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Photos & Descriptions: Clear, well-lit photos showing the defect and a brief description of the issue.
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Contact Information: Your full name and shipping address.
5. Legal Disclaimers
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Sole Remedy: Our liability is limited solely to the repair or replacement of the defective part.
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No Incidental Damages: We are not responsible for any incidental or consequential damages (e.g., loss of time or use of the product).
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Non-Transferable: This warranty applies only to the original purchaser and is not transferable if the item is resold.
